Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

Welcome to Hangry Joe's. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Hangry Joe's ("Company," "we," "us," or "our"), governing your access to and use of the website located at cafe-hangryjoes.rest (the "Website"), as well as any related services, online ordering systems, mobile applications, and all associated features, content, and functionality (collectively, the "Services").

By accessing this Website, creating an account, placing an order, subscribing to any communications, or otherwise using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you are using the Services on behalf of a business entity, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, and "you" shall refer to that entity.

If you do not agree with any part of these Terms, you must immediately discontinue your use of the Website and our Services. Your continued use of the Website after any modification to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all visitors, users, customers, and others who access or use our Services, regardless of whether they have created a registered account with us.

2. Description of Services

Hangry Joe's is a food service establishment that provides restaurant and café services, including but not limited to:

• Dine-In Services: On-premises dining experiences at our physical restaurant location(s).
• Online Ordering: The ability to browse our menu, customize food and beverage orders, and submit orders for pickup or delivery through our Website.
• Takeout and Pickup Services: Ordering food and beverages for pickup at our designated location(s).
• Delivery Services: Delivery of food and beverage orders to customer-specified addresses within our designated delivery zones, either directly or through third-party delivery partners.
• Catering Services: Large-scale food preparation and delivery services for events, corporate gatherings, and special occasions, subject to separate catering agreements.
• Loyalty and Rewards Programs: Customer loyalty programs, promotional offers, discounts, and rewards, subject to their respective program-specific terms.
• Newsletter and Marketing Communications: Email subscriptions and promotional content for users who opt-in to receive communications.
• Customer Support: Assistance with orders, complaints, inquiries, and general customer service through available communication channels.

We reserve the right, at our sole discretion, to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice. We shall not be liable to you or any third party for any such modification, suspension, or discontinuation.

Menu items, pricing, availability, hours of operation, and service offerings are subject to change without prior notice. We make reasonable efforts to keep information on our Website accurate and current, but we do not guarantee that all information is complete, accurate, or up to date at all times.

3. Eligibility and User Obligations

3.1 Eligibility

To use our Services and place orders through the Website, you must be at least thirteen (13) years of age. If you are under the age of eighteen (18), you must have the consent of a parent or legal guardian who agrees to these Terms on your behalf. By using our Services, you represent and warrant that you meet these eligibility requirements.

You must provide accurate, current, and complete information when creating an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Responsibilities

If you create an account with us, you agree to:

• Provide truthful, accurate, and complete registration information;
• Maintain and promptly update your account information to keep it accurate and current;
• Keep your password and login credentials secure and confidential;
• Notify us immediately of any unauthorized use of your account or any other security breach at [email protected];
• Accept responsibility for all activities conducted through your account.

3.3 Prohibited Activities

By using our Website and Services, you expressly agree that you will NOT:

• Use the Services for any unlawful purpose or in violation of any applicable federal, state, or local laws, regulations, or ordinances;
• Engage in any fraudulent activity, including but not limited to placing false orders, using stolen payment information, or submitting fraudulent chargebacks;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any portion of the Website, its related systems or networks, or any other systems or networks connected to the Website;
• Use any automated means, including bots, crawlers, scrapers, or data mining tools, to access, collect, or harvest any information from the Website without our express written permission;
• Transmit, upload, or distribute any viruses, malware, spyware, ransomware, or any other malicious code that could damage, interfere with, or disrupt the Website or associated systems;
• Use the Services to send unsolicited commercial communications (spam) to other users or any third party;
• Engage in any conduct that restricts or inhibits any other person's use or enjoyment of the Website;
• Post, transmit, or share any content that is defamatory, obscene, abusive, offensive, threatening, harassing, or otherwise objectionable;
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of any software used to operate the Website;
• Circumvent, disable, or otherwise interfere with security-related features of the Website;
• Use the Services to place orders with no genuine intention of completing payment or accepting delivery;
• Resell or commercially exploit any portion of our Services or Website content without our prior written consent;
• Violate any applicable food safety, consumer protection, or commerce regulations in connection with your use of the Services.

We reserve the right to investigate any suspected violations of these prohibitions and to take appropriate legal action, including referral to law enforcement authorities, suspension or termination of your account, and seeking injunctive or monetary relief.

4. Online Ordering and Payment Terms

4.1 Order Placement

When you place an order through our Website, you are making an offer to purchase the specified food and beverage items at the listed prices. Your order constitutes a binding offer, and we reserve the right to accept or decline any order at our discretion. An order is confirmed only when you receive an order confirmation from us via email or on-screen notification.

You are responsible for reviewing your order carefully before submission. Once an order has been confirmed and sent to our kitchen, modifications or cancellations may not be possible. We encourage you to contact us immediately at [email protected] if you need to make changes to a recently placed order.

4.2 Pricing and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to applicable federal, state, and local taxes, which will be calculated and displayed at checkout. Delivery orders may be subject to additional delivery fees, service charges, and minimum order requirements, which will be clearly disclosed prior to the completion of your order.

We reserve the right to change our prices at any time. Price changes will take effect at the time they are updated on our Website. If you have already completed payment for an order at a specific price, that order will be honored at the price paid.

4.3 Payment Methods

We accept various payment methods as indicated on our Website, which may include major credit cards, debit cards, and other electronic payment options. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order, including applicable taxes and fees.

All payment transactions are processed through secure, third-party payment processors. We do not store your full payment card information on our servers. While we take reasonable measures to protect your financial information, we are not responsible for unauthorized access to your payment information resulting from factors outside our reasonable control.

4.4 Refunds and Cancellations

If you are dissatisfied with your order due to an error on our part (such as incorrect items, missing items, or quality issues), please contact us within a reasonable time of receiving your order at [email protected]. We will work to resolve the issue in a fair and timely manner, which may include a replacement, store credit, or refund at our discretion.

Refunds for orders placed and paid online will be processed back to the original payment method. Processing times may vary depending on your financial institution. We are not liable for any delays in refund processing caused by third-party payment processors or financial institutions.

5. Delivery Services

Delivery services are available within designated delivery zones as determined by us. Estimated delivery times provided at checkout are approximations only and are not guaranteed. Actual delivery times may vary due to factors including, but not limited to, weather conditions, traffic, high order volumes, and other circumstances beyond our control.

You are responsible for providing accurate delivery address information. We are not liable for non-delivery or delayed delivery resulting from inaccurate or incomplete address information provided by you.

In some cases, we may utilize third-party delivery partners to fulfill delivery orders. In such cases, the third-party delivery service's terms and conditions may also apply. We are not responsible for the acts or omissions of third-party delivery partners once the order has been transferred to them.

6. Food Allergen and Dietary Information

We make reasonable efforts to provide accurate information regarding common food allergens, dietary restrictions, and nutritional content where available. However, please be aware that our food products are prepared in environments where cross-contact with common allergens may occur. We cannot guarantee that any menu item is completely free from any specific allergen.

If you have a food allergy, intolerance, or dietary restriction, we strongly recommend that you contact us directly before placing your order to discuss your specific needs. By placing an order, you acknowledge that you have reviewed available allergen information and accept responsibility for any dietary decisions made.

7. Intellectual Property Rights

All content on the Website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, menu designs, brand materials, and software, is the property of Hangry Joe's or its content suppliers and is protected by United States and international intellectual property laws, including copyright, trademark, trade dress, and other applicable laws.

The Hangry Joe's name, logo, trade dress, and all related marks, product names, and slogans are trademarks or registered trademarks of Hangry Joe's. No trademark or service mark of the Company may be used in connection with any product or service that is not ours without our prior written approval, or in any manner that is likely to cause confusion, disparagement, or discrediting of Hangry Joe's.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for your personal, non-commercial use in connection with placing and managing food orders and using our Services as intended. This license does not include:

• The right to sell, resell, or commercially exploit any content or Services;
• The right to download or copy account information for the benefit of any third party;
• The right to use any data mining, robots, or similar data gathering or extraction tools;
• The right to reproduce, duplicate, copy, frame, or mirror any portion of the Website without our express written consent.

Any unauthorized use of our intellectual property terminates the limited license granted above and may violate applicable copyright, trademark, and other laws. Such violations may subject you to civil and criminal penalties.

If you believe that any content on our Website infringes upon your intellectual property rights, please contact us at [email protected] with a detailed description of the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

8. User-Generated Content

If you submit reviews, comments, photos, feedback, or any other content ("User Content") through our Website, social media channels, or any integrated platform, you represent and warrant that you own or have the necessary rights to submit such content and that it does not violate any third-party rights or applicable laws.

By submitting User Content, you grant Hangry Joe's a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media or format, in connection with our marketing, promotional, and business operations.

We reserve the right to remove any User Content that we determine, in our sole discretion, to be inappropriate, unlawful, offensive, or in violation of these Terms, without notice or liability to you.

9. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND ALL SERVICES PROVIDED BY HANGRY JOE'S ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

HANGRY JOE'S EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS;
• WARRANTIES THAT ACCESS TO THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS IN THE WEBSITE WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD OR BEVERAGE ITEMS BEYOND THOSE REQUIRED BY APPLICABLE LAW.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above disclaimers may not apply to you. In such cases, our warranties are limited to the maximum extent permitted by applicable law.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE FEDERAL AND STATE LAW, HANGRY JOE'S, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUES, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO:

• Your use of, or inability to use, the Website or Services;
• Any unauthorized access to or use of our servers or any personal or financial information stored therein;
• Any interruption or cessation of transmission to or from the Website;
• Any bugs, viruses, or other harmful code that may be transmitted through the Website;
• Any errors or omissions in any content on the Website;
• Any food quality or safety issues not caused by our direct negligence;
• Any conduct or content of any third party on or through the Services.

IN NO EVENT SHALL THE TOTAL CUMULATIVE LIABILITY OF HANGRY JOE'S TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF: (A) ONE HUNDRED UNITED STATES DOLLARS ($100.00), OR (B) THE TOTAL AMOUNT PAID BY YOU TO HANGRY JOE'S IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the legal theory (contract, tort, negligence, strict liability, or otherwise) under which such liability is asserted, and even if Hangry Joe's has been advised of the possibility of such damages. Some states do not allow the limitation of liability for incidental or consequential damages, so the above limitations may not apply to you in full.

11. Indemnification

You agree to defend, indemnify, and hold harmless Hangry Joe's, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, and successors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use or misuse of the Website or Services;
• Your negligent or wrongful acts or omissions in connection with the Services;
• Any User Content you submit, post, or transmit through the Website;
• Your infringement of any intellectual property or other rights of any third party;
• Any dispute or issue between you and any third party;
• Your breach of any representation or warranty made in these Terms.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You shall not settle any such claim without our prior written consent.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Hangry Joe's. These links are provided solely for your convenience and informational purposes. We have no control over, and assume no responsibility for, the content, privacy policies, practices, or terms of any third-party websites or services.

We do not endorse or make any representations about third-party websites or services. Your use of any third-party website or service is at your own risk and subject to the terms and conditions of those third parties. We encourage you to review the terms and privacy policies of any third-party sites you visit.

13. Privacy Policy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by this reference. Our Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with applicable United States privacy laws, including the Federal Trade Commission Act (FTC Act), and where applicable, state-specific laws such as the California Consumer Privacy Act (CCPA) and its amendment, the California Privacy Rights Act (CPRA). Please review our Privacy Policy carefully before using our Services.

14. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Hangry Joe's principal place of business is located, without regard to its conflict of law provisions or the conflicts of law principles of any other state or jurisdiction.

Subject to the dispute resolution provisions below, you agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the federal or state courts of competent jurisdiction located in the state where Hangry Joe's maintains its principal place of business. You hereby irrevocably consent to the personal jurisdiction and venue of such courts and waive any objection to the laying of venue in such courts.

These Terms are subject to and comply with applicable federal laws and regulations, including but not limited to the Federal Trade Commission Act (15 U.S.C. §§ 41–58), applicable federal food safety regulations enforced by the Food and Drug Administration (FDA) and the U.S. Department of Agriculture (USDA), and all applicable consumer protection statutes.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our Services informally. To initiate informal dispute resolution, you must send written notice to Hangry Joe's at [email protected] describing the nature of your dispute and the relief sought. We will then have thirty (30) days from receipt of your notice to attempt to resolve the dispute informally. If we cannot reach a resolution within this period, either party may proceed to formal dispute resolution.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND PROVIDES FOR RESOLUTION OF DISPUTES THROUGH INDIVIDUAL ARBITRATION INSTEAD OF COURT PROCEEDINGS OR CLASS ACTIONS.

Subject to the exceptions noted below, any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Services, or the breach, termination, or validity thereof, which cannot be resolved informally, shall be finally settled by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND HANGRY JOE'S AGREE THAT ALL CLAIMS AND DISPUTES SHALL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. Unless both parties agree in writing, no arbitrator or court may consolidate more than one person's claims or preside over any form of a consolidated, class, or representative proceeding.

15.4 Exceptions

Notwithstanding the above, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights or confidential information, without first engaging in the informal resolution or arbitration process.

16. Term and Termination

These Terms of Service shall remain in full force and effect for as long as you use our Website or Services. We reserve the right, in our sole discretion and without prior notice, to:

• Terminate or suspend your access to all or any portion of the Website or Services;
• Delete your account and any associated data;
• Refuse service to any person for any reason, including but not limited to violation of these Terms;
• Discontinue any feature, function, or aspect of our Services.

We may exercise these rights without liability to you or any third party. Grounds for termination include, without limitation, your breach of these Terms, your fraudulent or illegal activity, requests from law enforcement or other governmental authorities, or our business decision to discontinue operations or a specific service.

Upon termination or expiration of these Terms for any reason, all rights granted to you under these Terms will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

17. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on our Website at cafe-hangryjoes.rest;
• Where required by applicable law or where we deem it appropriate, provide you with additional notice via email or a prominent notice on our Website.

Your continued use of the Website or Services after the posting of any revised Terms constitutes your acceptance of and agreement to the revised Terms. If you do not agree to the modified Terms, you must stop using our Services. We encourage you to review these Terms periodically to stay informed of any updates.

18. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, void, unenforceable, or otherwise contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted and severed from these Terms.

Any modification or deletion of a provision pursuant to this section shall not affect the validity and enforceability of the remaining provisions of these Terms. The remaining Terms shall continue in full force and effect, and the invalidity or unenforceability of any particular provision shall not affect the binding nature of the Agreement as a whole.

19. Waiver

No failure or delay by Hangry Joe's in exercising any right, power, or privilege under these Terms shall constitute or be deemed a waiver of that right, power, or privilege. No single or partial exercise of any right, power, or privilege shall preclude any other or further exercise thereof or the exercise of any other right, power, or privilege. The rights and remedies herein provided are cumulative and not exclusive of any rights or remedies provided by law.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions published by us on the Website, shall constitute the entire agreement between you and Hangry Joe's with respect to your use of the Website and Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter hereof.

In the event of any conflict between these Terms and any other policy or agreement published on our Website, these Terms shall take precedence unless expressly stated otherwise in the relevant policy or agreement.

21. Force Majeure

Hangry Joe's shall not be liable for any failure or delay in performance under these Terms due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, acts of war or terrorism, labor disputes, supply chain disruptions, utility failures, cyber attacks, or any other event beyond our reasonable control ("Force Majeure Event").

In the event of a Force Majeure Event, we will make reasonable efforts to notify you and to resume our Services as quickly as reasonably practicable. Our obligations under these Terms shall be suspended for the duration of the Force Majeure Event to the extent performance is prevented or delayed thereby.

22. Compliance with Laws

You agree to comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with your use of our Services. This includes, without limitation, all laws related to consumer protection, electronic commerce, food safety, and privacy. Hangry Joe's operates in compliance with applicable U.S. food service regulations, including guidelines from the Food and Drug Administration (FDA), the U.S. Department of Agriculture (USDA), and all applicable state and local health department regulations.

23. Accessibility

Hangry Joe's is committed to ensuring that our Website and Services are accessible to individuals with disabilities to the extent practicable under applicable law, including the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act. If you experience any difficulty accessing our Website or Services due to a disability, please contact us at [email protected] and we will make reasonable efforts to assist you.

24. Contact Information

If you have any questions, concerns, feedback, or complaints regarding these Terms of Service or our Services, please do not hesitate to contact us through any of the following channels:

We aim to respond to all inquiries within five (5) business days. For urgent matters relating to active orders, please contact us directly via email for the fastest response.

These Terms of Service were last updated on June 4, 2026. © 2026 Hangry Joe's. All rights reserved.