Privacy Policy

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Introduction and Overview

Welcome to Hangry Joe's. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy governs the privacy practices of Hangry Joe's ("we," "us," "our," or "the Company") in connection with our website located at cafe-hangryjoes.rest, our online ordering platform, and all related services we provide as a food service business operating in the United States.

As a food and restaurant business, we collect various categories of information to process your orders, improve your dining experience, communicate promotions and updates, and operate our business efficiently and lawfully. We understand that your privacy is important, and we take our obligations under applicable United States federal and state privacy laws seriously.

This Privacy Policy applies to all individuals who:

• Visit our website at cafe-hangryjoes.rest
• Place online food orders through our website or third-party platforms
• Subscribe to our newsletter or promotional communications
• Participate in loyalty programs, contests, or promotions
• Interact with us via email, phone, or social media
• Visit our physical restaurant location(s)

By using our website or services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

2. Business Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us using the following details:

3. Information We Collect

We collect several types of information to provide and improve our services to you. The categories of personal information we collect include, but are not limited to, the following:

3.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect:

• Full name – Used to personalize your experience and process orders
• Email address – Used for order confirmations, account management, and marketing communications (with consent)
• Phone number – Used for order updates, delivery coordination, and customer service
• Mailing and delivery address – Used to fulfill delivery orders and for billing purposes
• Date of birth – Used to verify age requirements and provide birthday promotions (where applicable)
• Username and password – Used to secure your online account

3.2 Payment and Financial Information

To process transactions, we collect payment-related information including:

• Credit and debit card numbers (processed through secure third-party payment processors)
• Billing address
• Transaction history and order records
• Digital wallet information (e.g., Apple Pay, Google Pay)

3.3 Order and Transaction Information

As a food service business, we collect detailed records of your interactions with us, including:

• Food and beverage order history
• Dietary preferences, restrictions, and special requests
• Delivery instructions and preferences
• Feedback, reviews, and ratings you submit
• Loyalty program points and redemption history
• Coupon and promotional code usage

3.4 Usage and Technical Data

When you visit our website, we automatically collect certain technical and usage information, including:

• IP address – Your internet protocol address
• Browser type and version – The web browser you use
• Operating system – The operating system on your device
• Device type and identifiers – Whether you use a desktop, mobile, or tablet device
• Referring URLs – The website that directed you to ours
• Pages visited and time spent – Your browsing behavior on our site
• Click-stream data – The sequence of actions taken during your visit
• Session duration and timestamps
• Search terms used on our website

3.5 Location Data

With your permission, we may collect:

• Precise geolocation data (GPS coordinates) to facilitate delivery services
• General location information derived from your IP address
• Location preferences saved to your account for faster ordering

3.6 Communications Data

When you contact us or engage with us online, we may collect:

• Emails, messages, and correspondence sent to us
• Records of phone calls with our customer service team
• Social media interactions, messages, and comments
• Survey responses and feedback form submissions

3.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your online activity. For more detailed information about our use of cookies and how to manage your preferences, please refer to Section 9 of this policy and our dedicated Cookie Policy, which is available on our website.

4. How We Use Your Information

Hangry Joe's uses the personal information we collect for the following purposes:

4.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, whether for delivery, pickup, or dine-in
• Creating and managing your online account
• Sending order confirmations, receipts, and updates
• Coordinating delivery logistics and communicating with delivery drivers
• Responding to your customer service inquiries and support requests
• Managing your participation in loyalty programs and promotions

4.2 Payment Processing

• Verifying and processing payment transactions
• Preventing fraudulent transactions and unauthorized access
• Issuing refunds, credits, or adjustments when applicable
• Maintaining transaction records as required by law

4.3 Analytics and Service Improvement

• Analyzing website traffic patterns and user behavior to improve site functionality
• Evaluating the popularity of menu items to make informed business decisions
• Conducting internal research and development to enhance our offerings
• Monitoring and improving the performance and security of our website
• Diagnosing technical issues and errors

4.4 Marketing and Promotional Communications

• Sending newsletters, special offers, and promotions via email or SMS (with your consent where required)
• Notifying you of new menu items, seasonal specials, and events
• Delivering personalized advertisements based on your preferences and order history
• Running targeted marketing campaigns through social media platforms and digital advertising networks
• Conducting customer satisfaction surveys and collecting feedback

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, replying "STOP" to SMS messages, or contacting us at [email protected].

4.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from government authorities or law enforcement
• Enforcing our Terms of Service and other agreements
• Protecting our legal rights and interests in disputes
• Maintaining records required under food safety, tax, and business regulations

5. Legal Basis for Processing

Hangry Joe's processes your personal information based on the following legal grounds, consistent with applicable United States law including the Federal Trade Commission Act (FTC Act) and, where applicable, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Contractual Necessity: Processing is necessary to perform our contract with you (e.g., fulfilling your food order)
• Legitimate Business Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligation: Processing is necessary to comply with our legal obligations under applicable law
• Consent: Where required by law, we will obtain your consent before processing your data (e.g., for marketing communications and non-essential cookies)

6. Sharing Your Information with Third Parties

Hangry Joe's does not sell your personal information for monetary compensation. However, we may share your information with carefully selected third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services on our behalf, and they are contractually obligated to maintain the confidentiality and security of your data. Our service providers include:

• Payment processors – To handle secure payment transactions (e.g., Stripe, Square, PayPal)
• Delivery and logistics partners – To coordinate food delivery services
• Email and SMS marketing platforms – To send you communications you have consented to receive
• Web analytics providers – Such as Google Analytics, to help us understand how visitors use our website
• Cloud hosting and IT infrastructure providers – To host our website and store data securely
• Customer support platforms – To manage and respond to your inquiries
• Online ordering platform providers – Third-party platforms through which you may place orders

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when required to do so by law or in good faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, or government request
• Protect and defend the rights, property, or safety of Hangry Joe's, our customers, or the public
• Investigate, prevent, or take action regarding suspected illegal activities or violations of our Terms of Service
• Cooperate with law enforcement agencies or regulatory authorities

6.3 Business Transfers

In the event that Hangry Joe's undergoes a merger, acquisition, sale of assets, bankruptcy, or other business restructuring, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with business partners, advertisers, and other third parties for marketing, research, and analytical purposes.

6.5 With Your Consent

We may share your personal information with other third parties where you have provided explicit consent for us to do so.

7. Data Security

Hangry Joe's takes the security of your personal information seriously and has implemented a range of technical, organizational, and administrative measures to protect your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard SSL/TLS protocols
• Secure Payment Processing: Payment data is handled by PCI-DSS compliant payment processors
• Access Controls: We restrict access to personal information to employees and contractors who need it to perform their job functions, governed by strict access control policies
• Password Security: Account passwords are stored in hashed format using industry-standard cryptographic algorithms
• Regular Security Audits: We conduct regular security assessments and vulnerability testing of our systems
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network infrastructure
• Employee Training: Our staff receives regular training on data privacy and security best practices
• Data Breach Response Plan: We maintain an incident response plan to address any potential data breaches promptly

8. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as privacy laws in other states such as Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and others.

8.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for which it was collected, the sources of that information, and the categories of third parties with whom we have shared it.

8.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we hold about you. We will use commercially reasonable efforts to correct such information upon receiving a verified request.

8.3 Right to Deletion

You have the right to request that we delete the personal information we have collected from you, subject to certain legal exceptions. We may be required to retain certain information to comply with legal obligations, complete transactions, or for other lawful purposes.

8.4 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. While Hangry Joe's does not sell personal information in the traditional sense, we may share data with advertising partners in ways that could constitute "sharing" under California law. You may exercise this right by contacting us at [email protected].

8.5 Right to Data Portability

Where technically feasible, you have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format.

8.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information to what is necessary to perform the services or provide the goods requested.

8.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, provide a different level of service quality, or take any other retaliatory action because you exercised your legal privacy rights.

8.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please contact us by:

• Email: [email protected] with the subject line "Privacy Rights Request"
• Website: Through the contact form available at cafe-hangryjoes.rest

We will verify your identity before processing your request to protect your privacy and security. We will respond to verified requests within 45 days of receipt, as required by applicable law. If we need additional time, we will notify you within the initial 45-day period and explain the reason for the delay. We may extend the response period by an additional 45 days where reasonably necessary, for a total response period of up to 90 days.

You may designate an authorized agent to submit requests on your behalf. Your authorized agent must provide written authorization from you and verify their own identity to process such requests.

9. Cookie Policy Summary

Hangry Joe's uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertisements. This section provides a brief overview of our cookie practices. For a full and detailed explanation, please refer to our dedicated Cookie Policy available on our website.

9.1 Types of Cookies We Use

9.2 Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most web browsers allow you to refuse, delete, or receive alerts about cookies. Please note that disabling certain cookies may affect the functionality of our website. You may also opt out of third-party analytics and advertising cookies by visiting the websites of our analytics providers.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following table provides a general guide to our data retention practices:

After the applicable retention period expires, we will securely delete or anonymize your personal information. Where deletion is not immediately possible (e.g., because data is stored in backup archives), we will securely isolate the data and protect it from further use until deletion is possible.

11. Children's Privacy

Hangry Joe's does not knowingly collect personal information from children under the age of 13, as protected by the Children's Online Privacy Protection Act (COPPA). Furthermore, our services are designed for adult consumers, and we encourage parents and guardians to monitor their children's online activities.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. We will take prompt steps to investigate and delete such information from our records if we confirm that it was collected from a minor.

If we discover that we have inadvertently collected personal information from a child under the age of 13, we will delete that information as quickly as possible and, where required by COPPA, we will notify the parent or guardian accordingly.

12. International Data Transfers

Hangry Joe's is a business based in the United States. All of our operations, data storage, and data processing activities are primarily conducted within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country.

By using our website and services, you consent to the transfer of your personal information to the United States. We take appropriate measures to ensure that any such transfers comply with applicable data protection laws and that your personal information remains protected to standards consistent with this Privacy Policy.

If we utilize service providers located outside the United States to process your personal information, we will implement appropriate safeguards, including contractual data protection agreements and other legally recognized transfer mechanisms, to protect your information.

13. Third-Party Links and Websites

Our website may contain links to third-party websites, social media platforms, food delivery apps, and other external services. These third-party sites operate independently of Hangry Joe's and have their own privacy policies. We are not responsible for the privacy practices, content, or security of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information. The inclusion of a link on our website does not imply endorsement of that third party's privacy practices or their website content.

Common third-party services that may be integrated with our website include:

• Food delivery platforms (e.g., DoorDash, Uber Eats, Grubhub)
• Social media platforms (e.g., Facebook, Instagram, Twitter/X)
• Google Maps and location services
• Review platforms (e.g., Yelp, Google Reviews)
• Payment gateways and financial service providers

14. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), which became fully effective on January 1, 2023. These rights are in addition to the general rights described in Section 8 of this policy.

14.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, account name)
• Commercial information (purchase history, order records, menu preferences)
• Internet or other electronic network activity information (browsing history, search queries on our site)
• Geolocation data (delivery address, location data for delivery services)
• Inferences drawn from personal information to create a consumer profile

14.2 Do Not Sell or Share My Personal Information

California residents have the right to opt out of the sale or sharing of their personal information. To exercise this right, please contact us at [email protected] with the subject line "Do Not Sell or Share My Personal Information."

14.3 Shine the Light Law

Under California's "Shine the Light" law (California Civil Code Section 1798.83), California residents may also request information about any personal information we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please contact us at the email address provided above.

15. Other U.S. State Privacy Rights

In addition to California, several other states have enacted comprehensive consumer privacy laws that may apply to residents of those states. These include, but are not limited to:

• Virginia – Virginia Consumer Data Protection Act (VCDPA)
• Colorado – Colorado Privacy Act (CPA)
• Connecticut – Connecticut Data Privacy Act (CTDPA)
• Texas – Texas Data Privacy and Security Act (TDPSA)
• Florida – Florida Digital Bill of Rights (FDBR)

If you are a resident of one of these states, you may have similar rights to those described in Section 8 of this policy, including rights to access, correction, deletion, data portability, and to opt out of certain processing activities. To exercise these rights, please contact us using the information provided in Section 2 of this policy.

16. Changes to This Privacy Policy

Hangry Joe's reserves the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website at cafe-hangryjoes.rest with a revised "Last Updated" date
• Sending an email notification to the email address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

Your continued use of our website and services following the posting of changes to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The current version of this Privacy Policy was last updated on June 4, 2026.

17. How to File a Complaint

If you believe that Hangry Joe's has violated your privacy rights or failed to comply with applicable data protection laws, we encourage you to contact us first so that we can attempt to resolve your concern directly.

17.1 Contact Us Directly

Please send your complaint or concern to:

• Email: [email protected]
• Subject Line: "Privacy Complaint"

We will acknowledge your complaint within 5 business days and aim to provide a full response within 30 days.

17.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe your rights under applicable law have been violated, you have the right to file a complaint with the appropriate regulatory authority. In the United States, the following agencies handle privacy-related complaints:

18. Contact Us for Privacy Inquiries

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

This Privacy Policy was last reviewed and updated on June 4, 2026. Version 1.0.